Touching customers

Touching customers is something we can’t do right now. We can’t get close to them, look them in their eye, and shake their hand. Customers can’t shake your hand or touch your wares (if you have them). This is a popular topic. A local TV news...

Money and health

Money and health may evoke images of bills you have to pay. Or financial hardships. Or stories like A Christmas Carol. Being a small kid, I’ve always been suspicious of power. I noticed early on that people who were considered rich behaved differently than...

Time out

Time out is not just the name of a seminal Dave Brubeck jazz album. And time out is not just what you give kids when they misbehave. We all need to take time out but for adults it’s called self care. You’ve probably heard of this term. We know self care is a real...

Listening to understand

Listening to understand is hard to do. This is true even for someone who received a master’s degree in communication. You know the saying: We don’t listen to understand. We listen to reply. I recently thought about how I should be authentic in business as...